Support
Answers to the most common questions. If yours isn't here, email us and we'll help.
How do I play?
Drag an aquarium up or down to change its water level. Every row and every column has an orb. It shows whether that line has too little water, too much, or just the right amount. Light every orb green to solve the level.
I'm stuck on a level
Every level has exactly one solution, so there's always a way. Tap the lamp to use a hint: it fills or empties one aquarium to the right level. You can also hold your finger on an orb to see which row or column it belongs to.
How do I cancel Aquarium Club?
Subscriptions are managed by Apple and Google, not in the game. Deleting the game doesn't cancel a subscription.
- iPhone or iPad: open Settings, tap your name, then Subscriptions, and choose Aquarium Club.
- Android: open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Aquarium Wonder.
Cancel at least 24 hours before the current period ends to avoid the next charge.
I bought something but didn't get it
Make sure you're connected to the internet, then close the game and open it again. A purchase that didn't finish is completed when the game starts. For Aquarium Club, you can also tap Restore purchases at the bottom of the shop. If something is still missing, email us with the order number from your Apple or Google receipt.
Can I get a refund?
Refunds are handled by the store you bought from. On iPhone and iPad, go to reportaproblem.apple.com. On Android, open your order history in Google Play.
Will my progress move to a new phone?
Your progress is saved on your device, and we don't keep a copy. Restoring a full backup of your old phone onto the new one may bring it along. An Aquarium Club membership comes back with Restore purchases in the shop.
Can I play offline?
Yes. All puzzles work without an internet connection. Ads, purchases and restoring purchases need a connection.
How do I turn off notifications?
Tap the gear in the top right corner of the game and turn off Notifications. You can also turn them off for Aquarium Wonder in your device's settings.
How do I delete my data?
Your game data is only stored on your device, so deleting the game deletes it. You can reset your device's advertising ID in its settings. For anything else, email us and we'll help. Our Privacy Policy has the details.
Still need help?
Email us and tell us what happened. It helps if you include your device model, its system version and the game's version.